Refund policy
BioGlo™ Return & Guarantee Policy & Pre Order Terms
Effective Date: July 29, 2026
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
Because BioGlo is a satisfaction-guaranteed skincare product, your bottle is eligible for return even if it's opened, used, half full, or empty — as long as you've genuinely tried it (see Our 90-Day Guarantee below). You'll also need your order number or proof of purchase.
To start a return, contact us at . Please note that returns will need to be sent to the following address:
BioGlo Returns Address: 1900 Brookside Blvd Winnipeg, MB R3C 2E6
If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping is the responsibility of the customer, except where your item arrived damaged or defective — in that case, we cover it. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Everything else is covered. Whether you paid full price or used a discount code, your BioGlo purchase is protected by our 90-Day Guarantee — first orders, repeat orders, and bundles alike. Please get in touch if you have questions about your specific order.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Pre-Order Cancellations
Some BioGlo orders are placed as small-batch pre-orders. If you change your mind for any reason before your pre-order ships, just email us at and we'll issue a 100% full refund to your original payment method — no questions asked. Because we handle it directly, we can usually start your refund within 24 hours. Please email us rather than opening a bank dispute or chargeback, which can take 30–60 days to resolve. Once your order ships and arrives, the 90-Day Guarantee below takes over.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, and you'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. Once approved (typically within 3 business days of receiving your bottle), you'll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at .
Our 90-Day Guarantee
We know you've probably tried serums that didn't work. We know it's frustrating. And we know it's hard to trust a new brand.
So here's our promise: use BioGlo every day for up to 90 days. If your skin doesn't look different, we'll give you every dollar back — including what you paid for shipping.
No tricks. No fine print. No runaround.
How to Get Your Refund
It's simple.
1. Ship your bottle back to us at:
BioGlo Returns: 1900 Brookside Blvd Winnipeg, MB R3C 2E6
2. Then email us at with:
- Your order number
- Your tracking number for the return
- A quick note on how long you used it and what you noticed
That's it.
Once we get the bottle, we'll process your refund within 3 business days. Return shipping is on you. If your bottle arrived broken or damaged, we cover it — just email us first.
Why We Ask for the Bottle Back
We built this guarantee for women who genuinely tried BioGlo and didn't see results.
Sending the bottle back is the one thing we ask. It doesn't matter if it's empty, half full, or barely used. We just need to see it.
It takes five minutes to pack and drop at the post office. And it means the guarantee stays real for everyone who actually needs it.
When You'll See Your Money
Once we approve your refund, the money goes back to your original payment method within 5–10 business days.
If 15 business days go by and you still don't see it, email us at and we'll track it down.
What's Covered
The 90-day guarantee covers every BioGlo purchase:
- First orders
- Repeat orders
- Bundles (2, 3 bottles or more)
- Orders with a discount code
It doesn't matter if you paid full price or used a promo. The guarantee is the same either way.
Damaged or Wrong Items
Check your order when it arrives. If the bottle is broken, the seal is already open, or you got the wrong thing — email us within 7 days with a photo. We'll send a replacement right away, no charge.
If something breaks after it arrives, email us anyway. We handle those case by case, and we usually take care of our customers.
Skin Reactions
GHK-Cu is one of the gentlest actives in skincare. BioGlo is also made with panthenol and allantoin to help support sensitive skin.
But everyone's skin is different.
If something unexpected happens after you start using BioGlo, stop right away and email us. We'll refund you in full — no bottle return required in this case — no matter how much of the bottle you've used.
If you have a skin condition or know you're sensitive to copper, check with your dermatologist before you start.
A Note on Abuse
We built this guarantee for the woman who tried BioGlo honestly and didn't get the results she hoped for.
We didn't build it for people who try to game the system.
If we see clear signs of abuse — like multiple refund requests from the same person — we reserve the right to say no. If we ever do that, we'll tell you exactly why in writing and give you a chance to respond.
For everyone else, it's simple: try it for 90 days, send us the bottle, get every dollar back.
BioGlo™ Pre-Order Terms
Effective Date: July 29, 2026
Thank you for choosing BioGlo™. Because our signature 2% GHK-Cu (Copper Peptide) Serum is made in clinical small batches at a therapeutic concentration of 20,000 ppm, we routinely sell out of physical inventory due to overwhelming demand.
To keep our active compounds fresh and potent on arrival, we run an authorized Batch Pre-Order System. By placing a pre-order, you're securing a guaranteed allocation from our upcoming production run.
Payment and Allocation
When you place a pre-order, your payment method is charged immediately at checkout. This payment guarantees your priority allocation of our GHK-Cu serum, locks in your position in our fulfillment queue, and protects you from future price increases.
Shipping Timelines
Your order is part of our current production batch. Each batch is named for the month it's made in, so your serum comes from our September Batch. Orders are scheduled to begin dispatching from our Canadian logistics hub in Winnipeg on or before Monday, September 7, 2026.
We make every effort to ship pre-orders as fast as possible. However, because our formula requires strict purity and safety testing, occasional delays can arise. If our testing requires more time, we'll email you with an updated timeline.
Cancelling Before Shipping
If you change your mind for any reason before your pre-order ships, simply email us at support@bioglo-toronto.com and we'll issue a 100% full refund to your original payment method — no questions asked. Because we handle it directly, we can usually start your refund within 24 hours.
Please email us rather than opening a dispute or chargeback with your bank. A bank dispute can take 30–60 days to resolve, while a quick email lets us take care of you the same day.
After Delivery
Once your order arrives, our 90-Day Return & Guarantee Policy takes over. Use BioGlo every day for up to 90 days — if your skin doesn't look different, return your bottle for a full refund of your order, including original shipping. Full details are in our Return & Guarantee Policy.
Questions?
Email us any time at .
We reply within 2 business days. Usually faster.
BioGlo™ · Toronto, Ontario