Shipping policy
SHIPPING POLICY
Effective Date: June 23, 2026
What Is a Business Day?
A business day is any Monday through Friday, excluding Canadian public holidays. Orders placed on a Saturday, Sunday, or public holiday begin processing the next available business day. Delivery estimates are calculated in business days and do not include weekends or holidays.
Order Processing
All orders are processed within 3–5 business days after payment is confirmed. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
If you have not received a shipping confirmation within 6 business days of placing your order, contact us at .
We do not ship to P.O. boxes or freight-forwarding addresses.
Product & Packaging Origin
BioGlo serums are formulated and produced in Toronto, Canada using high-quality, carefully sourced ingredients.
Our packaging and bottles are manufactured in China and imported to Canada, where all filling, sealing, and quality checks take place before your order is dispatched.
Your product ships from our Toronto facility. The "Made in China" marking you may see on packaging refers to the physical container only — the formulation inside is entirely developed and produced in Canada.
If you have any questions about our ingredients or manufacturing process, contact us at .
Shipping Rates & Estimated Delivery
Delivery estimates begin from the date of shipment, not the date of order. These are estimates only and are not guaranteed. Carrier delays, weather, and customs processing are outside our control.
Canada
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | Calculated at checkout | Up to 14 business days |
| Expedited Shipping | Calculated at checkout | 2–4 business days |
| Free Standard Shipping | Orders over $50 | Up to 14 business days |
United States
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | Calculated at checkout | Up to 14 business days |
| Expedited Shipping | Calculated at checkout | 3–6 business days |
| Free Standard Shipping | Orders over $50 USD | Up to 14 business days |
International (All Other Countries)
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard International | Calculated at checkout | Up to 14 business days |
| Free Standard Shipping | Orders over $50 USD equivalent | Up to 14 business days |
Tracking Your Order
Once your order ships, you will receive an email with a tracking link. Please allow time for tracking information to update after you receive your confirmation.
If your tracking has not updated in more than 7 business days, contact us at and we will investigate on your behalf.
Customs, Duties & Taxes
BioGlo ships from Toronto, Canada. For orders outside Canada:
- US orders: Most orders under $800 USD enter duty-free under the de minimis threshold. No additional charges are typically assessed.
- International orders: Your order may be subject to import duties, taxes, and customs clearance fees levied by your country. These charges are the sole responsibility of the customer and are not included in the order total or shipping cost at checkout.
- BioGlo has no control over customs processing times and cannot predict delays caused by customs authorities.
- We are required by law to declare the full value of all shipments on customs forms. We do not mark packages as gifts or undervalue declarations.
Wrong Address
It is the customer's responsibility to enter the correct shipping address at checkout. If you notice an error, contact us at immediately — we can only modify an address before the order has been dispatched.
Once an order has shipped, we cannot redirect it. If a package is returned to us due to an incorrect or undeliverable address provided by the customer, the customer is responsible for the re-shipping fee. We will not issue a refund for the original shipping cost.
Lost or Stolen Packages
BioGlo is not responsible for packages confirmed as delivered by the carrier. If your tracking shows delivered but you have not received your order:
- Check around your property and with neighbours
- Contact the carrier directly with your tracking number
- If unresolved after 3 business days, email us at and we will open a carrier investigation
We are not liable for packages stolen after confirmed delivery. We strongly recommend selecting a secure delivery location at checkout.
For packages marked as lost in transit (no delivery scan, tracking stalled for 15+ business days), contact us and we will file a claim with the carrier. Resolution is subject to the carrier's investigation timeline.
Damaged in Transit
If your order arrives visibly damaged, do not discard the packaging. Photograph the outer packaging and the damaged product immediately and email within 48 hours of delivery. Claims submitted after 48 hours cannot be processed.
Delays
BioGlo is not responsible for shipping delays caused by:
- Carrier operational issues or strikes
- Severe weather events
- Customs holds or inspections
- Public holidays in the origin or destination country
- High-volume periods such as holiday seasons
During peak periods, please allow additional processing and transit time beyond standard estimates.
Contact
For all shipping inquiries:
Please include your order number in all correspondence.